It is
comforting to listen to people espouse views like our own. Perhaps it makes us
feel that our views are being validated.
Listening to
an opposing viewpoint can feel challenging. There are several reasons for that.
There may be times when we are not in the mood for the intellectual stimulation
involved in considering the merits and demerits of an opposing viewpoint.
A more deep-seated
reason for feeling challenged arises when we identify strongly with views that
are being attacked. We may even feel offended. That has traditionally been seen
to be likely when views on politics, religion and sex are being criticized. Ethnicity
and culture should be added to that list. People also tend to be highly
offended if anyone casts aspersions on the sporting teams they support.
However, taking
offence is optional. Many Collingwood supporters, and many people of Irish and
Scottish descent even seem to be able to see the humour in some of the jokes
made at their expense.
From my childhood
memories, in the farming community in which our family lived in the 1950s, there
seemed to be greater willingness to listen to opposing political viewpoints
than exists anywhere today. There seemed to be widespread acceptance that you
need to listen to opposing political viewpoints if you want to argue against
them effectively. People steered clear of discussion of religious differences
and if anyone had views about sex and marriage that were at variance with
conventional morality they didn’t discuss them openly.
The civility
of the participants is obviously an important determinant of the amount of heat
generated when contentious political issues are discussed. From my own
experience, and limited discussions with others, I have the impression that in
the 1950s people were generally more intent than they are now on maintaining
civility when participating in political discussions. It seemed common for
discussions to end in a meeting of minds on some points and respectful
disagreement on others. Occasionally, when one of the main participants was
intent on giving offence, discussions would end in an exchange of insults, or
worse.
Have people
become more open to listening to opposing views on other contentious issues
since the 1950s? A few years ago, I
would have argued that the shibboleths had diminished as the major religions
had become more tolerant of each other and a revolution in attitudes had caused
many people to moderate their views of sexual morality.
It now seems
that the old shibboleths have been replaced as new issues have become
politicised. When issues become politicised it now seems to be much more common
for people to parrot the views of the leaders of their political tribe and to refuse
to consider opposing viewpoints. The art of listening seems to be disappearing
from the public realm.
Steven
Pinker has an interesting discussion of the politicization of issues in his
recent book, Enlightenment Now: The case
for reason, science, humanism and progress. He refers to research by the
Dan Kahan, a legal scholar, who argues that bitter public disputes over science
are now “the exception rather than the rule”. The exception arises when certain
beliefs become symbols of cultural allegiance. To help make this point Kahan
refers to recent U.S. history regarding vaccines for Hepatitis B and the HPV
virus (a major cause of cervical cancer). Both vaccines prevent sexually
transmitted diseases. Hep B vaccination has apparently been accepted without
much opposition, but HPV vaccination has become a political firestorm because
of fears that it would encourage teenage promiscuity. Kahan suggests that the
difference stems from the way the two vaccines were introduced. Hep B vaccination was treated as a routine
public health matter, but the manufacturers of the HPV vaccine lobbied state
legislatures to make vaccination of adolescent girls mandatory. Kahan’s view is
supported by Australian experience of a voluntary HPV vaccination program being
introduced successfully without the issue becoming politicised.
Issues often
become politicized when they are taken up by political leaders. For example, it
seems likely that by politicising the global warming debate, Al Gore’s documentary
An Inconvenient Truth made it more
difficult for conservatives to acknowledge the merits of any proposed policy
action on climate change.
The media
also plays a role in politicising issues by converting disagreement on public
policy into a spectator sport. In my
view Australia’s public broadcaster, the ABC, is a major offender. The ABC’s
charter requires it to inform and entertain, but unfortunately does not require
it to encourage the reasoned debate and respectful disagreement necessary for
liberal democracy to function effectively. In particular, the Q&A program seems
to me to be designed to politicize policy debate. It entertains viewers by
providing a forum for activist and conservative tribes to clash on totemic
issues. Although some panellists and audience participants do their best to
engage in reasoned debate, it would be difficult for any viewers to obtain a
better understanding of alternative viewpoints from this program.
How can we
have a useful exchange of views on issues that have become politicised? In a
recent article on this blog I suggested that people who approach issues from
different ideological perspectives would be able to have more useful policy
discussions if they could turn their attention to what they can learn from the
actual experiences of people in different institutional and policy settings.
That is rarely straight forward, of course, because interpretation of
experience is not immune to ideological bias. But it is still good advice!
It can also
be useful to ask people to explain views you disagree with, rather than asserting
that they are talking nonsense. Steven Pinker notes that when people are asked
to explain an opinion they often realize that they don’t know what they are
talking about and become more open to counter-arguments. That is more likely to
occur when they are aware that someone is listening intently to the answer they
are giving.
This view is
consistent with Leah Goldrick’s conclusion in a recent article about the
know-it-all syndrome. On her blog, Common Sense Ethics, Leah writes:
“Thinking is
fundamentally driven by questions, not answers. This is why doubt, not
certainty, is so important. Doubt is the starting place that leads us to
question the assumptions that have lead us to a particular conclusion, and
doubt is what drives us to learn more if we will humble ourselves enough to
consider that we may be wrong. Constant learning, from a place of
humble confidence, rather than a place of arrogance, is the antidote to
know-it-all syndrome”.
You are more
likely to have useful exchanges of view if you “assume that the person you are
listening to might know something you don’t”. That is one of the rules that
Jordan Peterson lists in his recent book, 12
Rules for Life (recently reviewed on this blog). Peterson suggests that we remain threatened by disease,
self-deception, unhappiness and many other causes of suffering because we are
too ignorant to protect ourselves. There is always potential for us to improve
our own lives if we respect the personal experience of our conversational
partners.
Some of my
readers may be wondering whether there is any organisation they could joint to help
cultivate a listening culture and improved communication in the community in
which they live. A few weeks ago, the realisation dawned on me that for the
past 16 years I have been a member of an organisation whose founder believed
that “in bringing improvement in the way of better
thinking, better listening, better
speaking to individuals we are contributing to the improvement of the
society which is made up of these individuals”. The quote is from an article by
Ralph Smedley, founder of Toastmasters International, which appeared in the
February 1958 issue of The Toastmaster.
(The article, entitled, ‘The Toastmasters Club … Its Meaning and Values’, has
been reproduced in Personally Speaking:
Selections from the Writings of Dr Ralph C Smedley.)
The mission of Toastmasters is to develop communication and leadership skills of individual
members so that they can achieve greater self-confidence and personal growth.
The benefits that can bring to the lives of individual members are obvious but,
as Ralph Smedley maintained, members of Toastmasters - now numbering more than
352,00 – also have an opportunity to contribute to “the building of a better
society made up of individuals who must act in groups”.